Terms
Terms and Conditions
Last updated: 19 October 2026
1. About these Terms
These Terms and Conditions govern your use of the Key Metrix website.
The website is operated by KEY METRIX LTD, a company registered in England and Wales under company number 17137337, trading as Key Metrix.
In these Terms, "Key Metrix", "we", "us" and "our" refer to KEY METRIX LTD.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the website.
These Terms apply to website use only. Services supplied to clients are governed by separate proposals, engagement letters, statements of work or other applicable agreements.
2. About our services
Key Metrix helps businesses understand and improve their financial and operational performance through KPI frameworks, performance analysis, management reporting, dashboard design and related consultancy services.
Our website provides information about our business, approach and services. It may also allow visitors to submit enquiries or schedule introductory meetings.
The website is intended primarily for business users.
Information published on the website does not constitute an offer to provide any particular service on specified commercial terms.
3. Website enquiries and appointments
You may use our contact forms and appointment-booking facilities to enquire about our services or arrange an introductory conversation.
You agree to provide accurate information when submitting an enquiry or booking an appointment.
Submitting an enquiry or booking a meeting does not automatically create a client relationship or oblige either party to enter into a contract.
Any appointment is subject to the availability and terms communicated when it is booked.
Where appointment booking is provided through a third-party platform, your use of that platform may also be subject to its own terms and privacy policy.
4. Website information
We make reasonable efforts to ensure that the information on our website is accurate and current.
However, website content is provided for general informational purposes. We do not guarantee that it will always be complete, accurate, available or suitable for a particular purpose.
Descriptions of our services, methodologies, examples, case studies and potential benefits are intended to explain our approach.
Any examples of business performance or potential outcomes are illustrative unless expressly stated otherwise in a separate written agreement.
We may update or remove website content without prior notice.
5. No guarantee of business outcomes
Key Metrix helps businesses establish meaningful performance indicators, interpret business information and make better-informed decisions.
Actual outcomes depend on numerous factors, including data quality, market conditions, management decisions, operational execution and the implementation of recommendations.
We do not guarantee specific improvements in revenue, profitability, cash flow, costs, growth or any other business outcome through website use or engagement with website content.
Any commitments relating to contracted consultancy services will be governed by the applicable client agreement.
6. Professional advice
Website content is not a substitute for advice tailored to your particular circumstances.
Nothing on this website constitutes individualised legal, tax, investment or other regulated professional advice.
Although our consultancy may involve financial and operational analysis, clients remain responsible for their business decisions and for seeking additional professional advice where appropriate.
No advisory relationship is established merely by accessing the website or submitting an enquiry.
7. Intellectual property
Unless otherwise stated, website content is owned by or licensed to KEY METRIX LTD.
This includes text, graphics, logos, brand elements, original diagrams, website design and published materials.
You may access and use website content for personal reference and legitimate internal business evaluation.
You must not reproduce, republish, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.
Nothing in these Terms transfers ownership of our intellectual property to you.
Intellectual property rights relating to consultancy deliverables, dashboards, templates, frameworks and other materials supplied to clients will be governed by the relevant client agreement.
8. Acceptable use
You must not:
Use the website for unlawful purposes.
Attempt to obtain unauthorised access to our systems or infrastructure.
Introduce malicious software or harmful code.
Interfere with the website's operation or security.
Submit false or misleading information.
Use the website to transmit unsolicited or unlawful communications.
Extract or reproduce substantial website content through automated means without permission, except where permitted by law.
We may take reasonable measures to protect the website and its users against misuse.
9. Third-party services and links
The website may include links to third-party websites or services, including appointment-booking platforms and other external tools.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
Your use of a third-party service is subject to its applicable terms and policies.
The inclusion of a link does not necessarily constitute an endorsement.
10. Availability and technical issues
We aim to keep the website accessible and secure. However, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical issues, hosting problems or circumstances outside our reasonable control.
We may modify, suspend or discontinue any part of the website where reasonably necessary.
11. Limitation of liability
To the fullest extent permitted by applicable law, KEY METRIX LTD excludes liability for losses arising from reliance on general website information or from your inability to access or use the website.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Liability relating to separately contracted consultancy services is governed by the applicable client agreement and relevant law.
12. Privacy and cookies
Your use of the website is also subject to our Privacy Policy and Cookie Policy.
These documents explain how we handle personal information and use cookies or similar technologies.
You can access them through the website footer.
13. Changes to these Terms
We may update these Terms and Conditions to reflect changes to our website, business or legal obligations.
The latest version will be published on this page with its revision date.
Where applicable law requires express agreement to a change, publication alone will not replace that requirement.
14. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Subject to mandatory legal rights and applicable jurisdictional requirements, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
15. Contact details
KEY METRIX LTD
Company number: 17137337
Trading as: Key Metrix
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@key-metrix.com